Below you will find answers to questions about using If you can’t find the topic you are searching for, contact us to get more information.

Frequently Asked Questions:

What is my Password?  What is my Customer ID?

Account Registration

Why should I create an account?

Take advantage of the capabilities of a registered user:

  • Track Orders
  • View Order History
  • Create Favorites Lists
  • Submit Quote Requests
  • View Stock Availability
  • Take advantage of our easy checkout process
  • Track and manage users under your company account

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How do I register?

Simply fill out and submit a Registration form.

If you have previously placed an order off-line (by fax, phone, or email) with Valin, your account already exists. Have your Customer ID and Billing Zip Code available and you will be automatically linked to your existing account. You will be able to view your order history from the last four months, for all online and off-line orders.

What is my Customer ID?

You can locate your Customer ID from a previous Invoice. If you can't find your Customer ID, request your Customer ID Number.


What is my Password?

If you have forgotten your password, you can reset your password by clicking on Forgot your Password? link on the Sign In page. You will be asked to enter the email address associated with your account.

Instructions will be sent to you to reset your password.

An error message pops up when I try to reset my password, what do I do?

Unfortunately, this means we can't reset your password through the automated process, request a Password change.

Sign In

How do I access My Account?

Sign In at the top right corner of your page and it will take you to our log in page.

What do I do if I get locked out of My Account?

For your security, your account becomes temporarily disabled after multiple failed attempts to sign in. You should be able to try again in a few hours.